This Privacy Policy outlines how Jointheraid ("we," "us," or "our") collects, uses, discloses, and protects personal information that you provide when visiting our website at jointheraid.top (the "Site") or engaging with our services. By accessing or using our Site and services, you consent to the collection and use of your information as described in this policy.

Data Controller Information: Arnika Inc. is the data controller responsible for your personal information. Our registered address is . Our Data Protection Officer can be contacted at [email protected].

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. This policy was last updated on January 1, 2025, and may be updated periodically to reflect changes in our practices or legal requirements.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected] or by mail at .

Personal Information: When you interact with our Site or services, we may collect personal information that you voluntarily provide, including your name, email address, phone number, mailing address, payment information, and any other information you choose to share with us when filling out forms, contacting us, or using our services.

Automatically Collected Information: We automatically collect certain technical information when you visit our Site, including your IP address, browser type and version, device information, operating system, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar tracking technologies.

Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our Site, analyze usage patterns, personalize content, and track the effectiveness of our marketing efforts. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our Site. A detailed list of cookies we use and their purposes is available in our Cookie Policy, accessible via the link at the bottom of our homepage.

Third-Party Information: We may receive information about you from third-party sources, including business partners, social media platforms, analytics providers, and advertising networks, which we combine with other information we hold about you to improve our services and personalize your experience.

Legal Basis for Processing (GDPR): For users in the EEA, we process your personal information based on the following legal grounds: (1) Consent (Article 6(1)(a) GDPR) – for marketing communications and non-essential cookies; (2) Performance of a contract (Article 6(1)(b) GDPR) – to provide services you request; (3) Legitimate interests (Article 6(1)(f) GDPR) – to improve our services, protect our business, and personalize your experience; (4) Compliance with legal obligations (Article 6(1)(c) GDPR) – to meet regulatory requirements.

We use the information we collect to provide, maintain, and improve our services, including responding to your inquiries, processing transactions, delivering products or services you request, and providing customer support.

We may use your information to communicate with you, including sending service-related notifications, important updates about our policies, promotional offers, and marketing communications that may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

Your information helps us personalize your experience on our Site, including showing you relevant content, recommendations, and advertisements based on your preferences and usage patterns.

We use collected information to analyze trends, monitor and improve the performance and functionality of our Site, and conduct research to better understand our users' needs and preferences.

We may use your information to protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public, including detecting and preventing fraud, investigating potential violations of our Terms of Service, and complying with legal obligations.

We may use aggregated, anonymized data that does not identify individual users for any legitimate business purpose, including statistical analysis, market research, and reporting.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent. We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support, and who are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency), to protect our rights and property, to enforce our Terms of Service, to protect the safety of our users or the public, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

We may share aggregated, non-personally identifiable information with third parties for marketing, advertising, research, or other purposes.

We will not share your sensitive personal information with third parties without your explicit consent, except as required by law or to protect vital interests.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention Periods: We retain your personal information for the following periods: (1) Account information: For the duration of your account plus 7 years after account closure; (2) Transaction information: 7 years to comply with tax and accounting obligations; (3) Marketing information: Until you opt out or for 2 years from your last interaction; (4) Website usage data: 12 months; (5) Customer support records: 3 years from the last interaction. All personal information is securely deleted or anonymized once the retention period expires.

Your Rights (GDPR): For users in the EEA, you have the following rights: (1) Right to access – request a copy of your personal information; (2) Right to rectification – correct inaccurate or incomplete information; (3) Right to erasure ("right to be forgotten") – request deletion of your information; (4) Right to restriction of processing – limit how we use your information; (5) Right to data portability – receive your information in a machine-readable format; (6) Right to object – object to processing based on legitimate interests; (7) Right to withdraw consent – withdraw consent for processing based on consent at any time.

Your Rights (CCPA): For California residents, you have the following rights: (1) Right to know – request information about the personal information we collect, use, disclose, and sell; (2) Right to delete – request deletion of your personal information; (3) Right to opt-out – opt out of the sale of your personal information; (4) Right to non-discrimination – we will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at [email protected] with sufficient information to identify yourself and your request. We will respond to your request in accordance with applicable data protection laws, typically within one month of receiving your request (or 45 days for CCPA requests). We may ask for additional information to verify your identity before processing your request.

You also have the right to lodge a complaint with a data protection authority if you believe we have processed your personal information in violation of applicable data protection laws. For EU users, the relevant supervisory authority is the California Attorney General's Office or the data protection authority in your country of residence.

Our Site may contain links to third-party websites and services that are not owned or controlled by Arnika. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

For users in the European Economic Area, our Site is not directed to individuals under the age of 16 without parental consent, in compliance with the GDPR.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the "last updated" date at the top of this policy. Your continued use of our Site and services after any changes constitutes your acceptance of the updated policy.